FAQs

New consultations can typically be seen within 1-2 weeks. If your insurance requires a referral or prior authorization; these will need to be completed prior to your appointment.

You will receive an email either confirming or declining your requested appointment. If your appointment is confirmed, you will receive a link with access to our patient portal as well as our intake and consent forms. All forms must be completed and signed at least 48 prior to your scheduled appointment. If all forms are not signed prior to this time, you may be asked to reschedule your appointment.

If your appointment is declined, for whatever reason, we encourage you to reach out if you have any questions or would like further assistance in finding a suitable provider. 

Our practice is in-network with Anthem Blue Cross and Blue Shield of Indiana insurance as well as Tri-Care. Any co-pays and deductibles are due at time of service. We recommend you contact your insurance carrier to review your covered benefits and any exclusions in your policy, and any pre-authorization requirements of your insurance company. 

We also work with patients who are covered by other insurance companies and use their out-of-network benefits. We will provide the required documents for you to be reimbursed partially or in full by your insurance company. Please contact us for any insurance or fees related questions.

For your convenience, we accept all major credit cards and HSA and FSA cards as payment. All patients are required to keep an active credit card on file. Your credit card information will be stored in a secure, encrypted system through our practice management system.

You can expect to be asked “How are you doing?” and to be met with genuine interest. We’ll explore your current symptoms and the functional impairment they’re causing, as well as your medical and psychiatric history. During the course of your visit, we may ask sensitive questions, if at any time you feel uncomfortable, please let us know and we can move forward with the consultation. At the end of the visit, we discuss diagnostic impressions and work together to develop a treatment plan. This plan may include medication options, therapy recommendations, and any necessary lab work to check baseline levels, screen for nutritional deficiencies or underlying medical conditions contributing to symptoms. 

We encourage you to ask questions and share any concerns you may have throughout this process.

It is most productive when first-time patients come with the following:

• Significant events in your life that have contributed to your current concerns

• Feelings and/or behaviors around the issue(s) 

• List of previously prescribed psychiatric medications including the name, dosage, and duration along with effectiveness and any side effects.

• Goals for treatment

• List of questions or specific concerns

We will only communicate with a child’s school if the parents request it and give us signed consent to do so.

Information disclosed by you or someone authorized by you is confidential and will not be released to an outside agency or individual without your verbal and/or written consent. Butler Behavioral abides by Indiana laws regarding the right to privacy for all patients. Only in instances where it is required by law to disclose information will we do so. We are required by law to report suspected abuse or neglect of minors and vulnerable adults; homicidal threats against others; or active and acute suicidal ideations that render you a danger to yourself. If you have any questions or concerns about this, we can discuss them during your intake appointment.

Yes, we are happy to collaborate with your primary care physician, other mental health providers, and/or specialists as needed to provide you with treatment that is specific to your unique needs.

You can call the clinic during business hours at (317) 207-6387. We do require at least 48 hours notice to avoid being charged for the visit.